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Lunchmate Club™

Frequently Asked Questions

  1. When do my PIN codes expire?

    There is an expiry date on all Lunchmate Bucks® PIN codes. That date changes so please make sure that you pay attention to the expiry date.

  2. If I have already opted out of the monthly Lunchmate Club™ newsletter, how do I opt back in to begin receiving the emailed newsletters again?

    If you have already opted out of the newsletter and want to begin receiving the newsletter again, you will need to submit a request through the Contact Us page on LunchmateClub.ca.

  3. Who can become a member of Lunchmate Club™?

    You must be 13 years of age or older and a resident of Canada in order to become a Lunchmate Club™ member. If you are under 13 years of age and live in Canada (excluding Quebec), you need your parent’s permission and consent to join Lunchmate Club™. In the Province of Quebec, those under 13 years old cannot become a member. You can still browse through the website. Ask your parent if they want to become a member of Lunchmate Club™ so you can use the site together.

  4. What if I’m under 13 years old?

    Sorry, you have to be at least 13 years of age at the time of registration to be a Lunchmate Club™ member without parental consent. In Canada (excluding Quebec), you need parental consent to join Lunchmate Club™ if you are under 13 years of age. In the Province of Quebec, those under 13 years old cannot become a member. You can still browse through the website. Ask your parent if they want to become a member of Lunchmate Club™ so you can use the site together.

  5. I’m being asked for my username and password. What is this?

    When you register, you will create your username. You will also be asked to enter a password. Pick something you can remember because you will need both your Lunchmate Club™ username and your password every time you log on to the site.

  6. What if I forgot my username/password?

    From the Login page, you can select “Forgot your password” and then enter your email address to receive a confirmation of your login details.

  7. I’m having trouble registering. Any tips?

    Make sure you’ve answered all the questions on the registration form. Don’t forget, you need to have parental consent if you are under the age of 13 (excluding Quebec)and be a resident of Canada. If you are living in Quebec and are under 13 years of age, you are unable to become a member. Also make sure you have read the Official Terms and Conditions of Lunchmate Club and have checked the acceptance box. If you’re still having trouble, please contact us via our Contact Us page.

  8. What if I don’t have an email address?

    No problem, simply enter in your parent’s email address. Make sure they know you are using their email address. Unfortunately, an email address is required to become a member of Lunchmate Club™.

  9. Who can view my profile?

    Only you can view your profile. That is, unless you’ve left your computer while still logged on. Make sure you log off when you’re done! We will never sell or lend your information to third parties except for delivery purposes. We take your privacy seriously! Click on the Privacy Policy section at the bottom of your screen to learn more.

  10. What are Lunchmate Bucks®?

    Each specially marked package of Schneiders Lunchmate® products have a 16 character code included with the each package (either printed on the inside of, or inserted into, the package). After you’ve logged on, enter the PIN code from your package at the top right corner of the screen and submit. Each PIN code has a Lunchmate Buck® value and this amount will be deposited to your account. Make sure to keep your Lunchmate Bucks® (the packaging) as we may ask for your Lunchmate Bucks® when you redeem a reward.

  11. How do I accumulate Lunchmate Bucks®?

    Each time you enter a PIN code into your account, a deposit will be made to your account for the value of Lunchmate Bucks associated with that code. PIN codes can be obtained by purchasing specially marked packages of Schneiders Lunchmate® products.

  12. How do I know how many Lunchmate Bucks I have?

    Once logged into Lunchmate Club™, you will be able to view your total Lunchmate Bucks® balance at the top of the screen, within the navigation bar. You will also be able to view it in the “My Account” section.

  13. What do I do with PIN codes?

    Once you’ve registered as a member of Lunchmate Club™, you can turn the PIN code from your package into Lunchmate Bucks® simply by entering the code as a deposit into your account. Build your account by entering more PIN codes as you get them. Please note you can only enter a maximum of 10 PIN codes in a 24-hour period. Lunchmate Bucks® can then be redeemed online for great rewards. Browse the Rewards section of the site for rewards offered and visit the Contest section to learn more about how to participate in cool contests!

  14. Can I give my Lunchmate Bucks® to someone?

    Sorry, Lunchmate Bucks® are non-transferable and have no monetary value.

  15. Why was my PIN code rejected?

    First, try re-entering the PIN code to make sure you entered the code correctly. Don’t forget to include the dashes. Each PIN code is in the format of 4 letters; dash; 6 numbers; dash; 4 letters (ex BCDF-123456-GHJK). PIN codes do not contain any vowels. If the code is still not being accepted, you may have already entered that PIN. Each code may only be entered once. Every PIN code has an expiry date, so be sure to deposit the code before the date indicated on the package. You can only enter a maximum of 10 PIN codes in a 24-hour period. You may also refer to your “PIN History” under the “My Account” section to see if you have already entered the PIN. If you are still having troubles, please contact us via our Contact Us page.

  16. How do I claim a Reward?

    All rewards will have a purchase option, where it states “Buy Now”. You can only purchase items if you have enough Lunchmate Bucks® to redeem.

  17. I didn’t keep (or I lost) my Lunchmate Bucks®. Can I still claim my prize?

    Unfortunately, we may ask to see your Lunchmate Bucks® to claim any rewards. If you are asked to submit your Lunchmate Bucks® and you are unable to provide them, your reward will be cancelled and the Lunchmate Bucks® will not be credited to your account. PLEASE KEEP YOUR LUNCHMATE BUCKS® IN A SAFE PLACE! If you have not kept your Lunchmate Bucks® and you have not attempted to claim a reward with those Lunchmate Bucks®, you can use those unclaimed Lunchmate Bucks® to enter our sweepstakes.

  18. Why was my rewards redemption declined?

    You may not be able to redeem if that particular item is out of stock. Another reason is that you may not have enough Lunchmate Bucks® to redeem for this item. Keep entering new PIN codes into your account and you’ll be redeeming your Lunchmate Bucks® in no time.

  19. Can I exchange or return reward items?

    Sorry, once you submit an order you cannot cancel, exchange, refund or return the item. All transactions are final so make sure you choose carefully.

  20. Where will you deliver?

    All rewards will be delivered to the street address on your registration, anywhere in Canada. Sorry, we cannot deliver to post office boxes, so please ensure you provide us with a street address. It will come by mail or courier and it will take about 6 to 8 weeks to get to you. Please make sure that your address is correct and you keep your information up to date.

  21. Do I have to pay for delivery?

    No, all rewards you redeem will be delivered to you free of charge!

  22. How long does delivery take?

    The order process will take approximately 6 to 8 weeks.

  23. It’s been 8 weeks and I have not received my reward.

    Please contact us through our Contact Us page and we will investigate immediately.

  24. I did not receive an email to activate my child’s account.

    Please check your junk mail as the email may be there. If you still do not find an email from us, you can log into your child’s Lunchmate Club™ account and go to the “User Profile” section within “My Account”. Expand the ‘Your Parent’s Email Address’ section, update the email address, and hit ‘Submit’. If the email address is already correct, simply hit ‘Submit’. Follow these steps to get an email re-sent to you. If you still do not receive an email, please contact us through our Contact Us page.

  25. How do I change my user/parent email address?

    Please login into your account. Click on the “My Account” section. Under “User Profile”, the email addresses can be revised.

  26. How do I deactivate my account?

    Please click on "My Account" and click on [update] next to "User Profile". Once you are taken to the "Update Your Profile" page, scroll down and click on "Deactivate my account". Please note that once your account has been deactivated, you will not be able to regain access and any accumulated bucks in your account will be lost.

  27. How many PIN codes per day can I enter?

    A participant account can enter a maximum of 10 PIN codes in a 24-hour period.

  28. How many PIN codes per day can a school enter?

    A School or Class account can enter a maximum of 30 PIN codes in a 24-hour period.

  29. How long does it take for my child's account to be activated?

    Your account is activated as soon as parental consent is provided.

  30. Do we need to keep the original packaging with PIN codes?

    Yes, you need to keep the original packaging with the PIN codes as you may be required to submit them as proof of purchase to claim your reward.

  31. Is there a limit to the number of rewards my school/class can redeem?

    A School or Class account may claim one (1) Merchandise and/or one (1) Virtual reward per 24 hours and a limit of thirty (30) Merchandise and/or thirty (30) Virtual rewards per 30 days.

  32. Is there a limit to the number of rewards I can redeem for myself?

    Yes. A member may claim a maximum of one (1) Merchandise and/or one (1) Virtual reward per 24 hours and a limit of three (3) Merchandise and four (4) Virtual rewards per 30 days.

  33. Why is there a redemption limit on Virtual Rewards?

    Our virtual rewards are very popular so we do have a limit on them to ensure that everyone has the opportunity to place an order.

  34. I am having difficulty registering my child with my email address. What do I do?

    If you are registering your child using their birthdate information, the system will require two different email addresses. If this is not possible, you (the parent) may register on the childs’ behalf and therefore only one email address will be required.

  35. My buck balance is not adding up. Where are all my bucks?

    This could be due to a variety of reasons. We encourage you to check to see if you have ordered any rewards or entered the monthly sweeps. In addition, you may also want to refer to the “PIN History” under the “My Account” section to see whether or not you have entered your PINs as often this is the situation.

  36. Why are you always out of stock?

    We monitor our inventory levels and re-stock rewards accordingly so you will see that some rewards are re-stocked quicker than others. As a result, the frequency of re-stocking these catalogue items will vary.

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